Rebecca O'Brien
Operations Manager
Phone:
+61 (02) 8005 3077
Email:
Office
Sydney, Australia
Level 30, 133 Castlereagh Street, Sydney, NSW 2000
About Rebecca
As the dedicated Operations Manager at BlackBay Lawyers, Rebecca leverages her extensive background as an area manager in a logistics warehouse to drive operational excellence. Her expertise in streamlining processes and optimising workflows has been instrumental in enhancing overall efficiency within the firm. Rebecca's strengths lie in her strategic approach to problem-solving, her meticulous attention to detail, and her ability to lead and motivate teams.
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Rebecca holds a BA in Global Business and German, having studied in both Ireland and Germany. This international perspective enriches her approach to operations, allowing her to integrate diverse strategies and insights into her work. Her academic background complements her practical experience, enabling her to navigate complex challenges and foster effective solutions.
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Her focus on continuous improvement ensures that all operational procedures are fine-tuned to meet the highest standards, resulting in a seamless and efficient experience for clients. By implementing innovative solutions and maintaining a client-centric approach, Rebecca consistently delivers processes that are both effective and responsive to client needs.
“At BlackBay Lawyers, we are dedicated to ensuring that every client experience is as seamless and efficient as possible. I am honoured to work with a remarkable team whose positive culture is evident in each client interaction, recognising and addressing the unique needs of every individual. As an Operations Manager, my goal is to drive operational excellence by implementing innovative solutions and optimising processes. I am committed to leveraging cutting-edge technology and best practices to streamline workflows, enhance client service, and support our firm's continued growth and success.”
- Rebecca O'Brien, BlackBay Lawyers
Experience
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Managed a dynamic operation as an Area Manager for three years, including overseeing a team of 50 employees per shift, 18 direct reports, and three dependent contractor companies.
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Led initiatives in cost reduction, fleet management, and the supervision of multiple sites, including two third-party logistics (3PL) locations, ensuring operational efficiency and effectiveness.
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Focused on enhancing customer satisfaction and driving sustainability goals, successfully leading teams across the UK and Ireland in meeting their site-specific sustainability objectives.
Thought Leadership & Publications
